Can I refund or exchange the items I have purchased?
No. All items are non-refundable and non-exchangeable.
What If the item received is wrong item or damaged?
We sincerely apologies if this happens but if it does happen, please inform us within 24 hours of receiving the product.
Kindly take a picture of the wrong/damaged item and email it to firstname.lastname@example.org within 5 working days from date of receipt. Otherwise, we will assume that you are satisfied with the item.
For wrong item received, we will exchange the wrong item with the correct item for you, provided the wrong item has not been opened / used (seal MUST be intact) and still in good condition. We will arrange our courier to pickup the item from you and once we have received them in good condition, we will send out the correct item to you as soon as possible. All shipment cost will be completely on our expense.
For damaged item received, we will also arrange our courier to pickup the item from you and once we have inspect them, we will either issue a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and a partial refund may be issued.
What if the item purchased is out of stock?
We sincerely apologies if this happens and we will inform you and provide you with a full refund.